Payment & Account Terms
Effective Date: August 10, 2026
These Payment & Account Terms ("Terms") govern payments, saved payment methods, Membership and Credit Accounts, account credits, refunds, and certain future charges associated with services provided by A2B Moving & Storage LLC and, where applicable, BLUEBONNET ENTITY LLC d/b/a POINT A TO POINT B (each, as applicable, a "Service Provider").
POINT A TO POINT B is an affiliated business under common ownership.
A2B Moving & Storage LLC and BLUEBONNET ENTITY LLC d/b/a POINT A TO POINT B are under common ownership by JSB Legacy Holdings LLC. Each Service Provider operates through its applicable legal business entity, and the specific Service Provider identified on your invoice, checkout page, service agreement, or transaction is the entity providing and responsible for that service.
By submitting a payment, purchasing or funding a Membership or Credit Account, saving a payment method, or otherwise agreeing to these Terms during checkout, you acknowledge that you have read and agree to these Terms.
1. PAYMENT AUTHORIZATION
By submitting a payment, you authorize A2B and its third-party payment processor to charge the payment method you provide for the amount displayed and authorized at checkout, on an invoice, or in connection with an agreed-upon service.
A payment method will not be charged for unrelated services merely because it has previously been provided to A2B.
2. SAVED PAYMENT METHODS
When you elect or agree to save a payment method for future use, your payment information may be securely stored by our third-party payment processor.
By saving a payment method, you authorize A2B to use that payment method for charges specifically permitted under these Terms, an applicable service agreement, invoice, membership agreement, or other authorization provided by you.
A2B does not require customers to provide complete card information directly to A2B when payment information is collected and maintained by our payment processor.
3. CUSTOMER & PAYMENT METHOD SHARING
A2B Moving & Storage operates alongside affiliated businesses under common ownership. To simplify customer account management and reduce the need for customers to repeatedly provide the same information, customer information and eligible saved payment methods may be securely shared with participating affiliated businesses, including POINT A TO POINT B, through our third-party payment processor.
Shared information may include your name, email address, telephone number, billing information, and eligible saved payment methods.
By accepting these Terms and providing or saving a payment method, you consent to the sharing of this information between A2B Moving & Storage and participating affiliated businesses for account administration and for services you request, purchase, or authorize from the applicable business.
Sharing a saved payment method does not authorize A2B Moving & Storage or any affiliated business to charge you for unrelated services or transactions you did not request or authorize. Each business may use a shared payment method only for amounts you have authorized or amounts properly due for services provided by that business under the applicable terms or service agreement.
Payment histories, invoices, and charges may remain associated with the business that provided the applicable service.
4. FUTURE BALANCES & AUTHORIZED CHARGES
Certain A2B services may involve an initial payment followed by a remaining balance.
When the applicable service terms provide for a future balance, you authorize A2B to charge a saved payment method according to the payment schedule disclosed when the service is purchased or booked.
For qualifying moving and storage packages that include a return-delivery balance, customers are provided 24 hours following completion of return delivery to inspect their belongings.
If a payment method is authorized and on file, the remaining balance may be automatically charged after the 24-hour inspection period.
If you believe there is an issue with your belongings or the amount due, please contact A2B during the inspection period so the concern can be documented and reviewed.
Reporting a concern does not automatically eliminate an otherwise valid balance, but A2B may pause collection of a genuinely disputed amount while the matter is reviewed.
5. PAYMENT DUE DATES & LATE PAYMENTS
Payment is due according to the due date stated on the applicable invoice, checkout page, service agreement, payment request, text message, email, or other written communication between the customer and the Service Provider.
Unless a different payment arrangement has been agreed to, payment is due upon the completion of the applicable service. A formal invoice is not required for payment to become due.
If a specific due date is provided, payment must be received by 11:59 p.m. Central Time on that date.
For services requiring an initial payment, deposit, or reservation payment, the applicable service, reservation, pickup, delivery, or other scheduled work is not considered fully secured until the required payment has been received.
For moving and storage services with a remaining balance due following return delivery, the customer will have 24 hours after completion of return delivery to inspect their belongings. The remaining balance becomes due at the end of that 24-hour inspection period. If an authorized payment method is on file, the customer authorizes the applicable Service Provider to charge the remaining balance at that time in accordance with these Terms.
6. PAYMENT REQUESTS & NON-INVOICED SERVICES
A formal invoice is not required for a payment obligation to become due. When services are arranged or confirmed through text message, email, electronic communication, payment request, or another agreed method, the price and payment terms communicated to the customer will constitute the agreed payment terms for that service.
Payments made through Zelle, Venmo, or another approved payment method are subject to the same due dates, late-payment provisions, and other applicable Payment & Account Terms as payments made through an invoice or online checkout.
If no specific payment due date is stated in writing, payment is due upon completion of the service, unless the Service Provider and customer have agreed to different payment arrangements.
7. PAST-DUE BALANCES
Any amount not received by its applicable due date will be considered past due.
If a balance remains unpaid, the applicable Service Provider may, to the extent permitted by law:
- Suspend future services until the account is brought current;
- Decline or postpone additional bookings, pickups, deliveries, or other services;
- Apply an authorized payment method on file when the customer has previously authorized the applicable charge;
- Assess an applicable late fee as disclosed in these Terms;
- Require future services to be paid in full in advance;
- Suspend access to Membership or Credit Account benefits until the outstanding balance is resolved; and
- Pursue collection of amounts legitimately owed, including any collection costs or other amounts recoverable under applicable law.
8. LATE FEES
A $35 late fee may be assessed for each seven-day period that a balance remains unpaid after its original due date, to the extent permitted by applicable law.
Late fees will continue to accrue in $35 increments for each additional seven-day period the balance remains unpaid until the outstanding balance is paid or otherwise resolved.
The Service Provider may waive or reduce a late fee at its discretion. Waiver of a late fee on one occasion does not constitute a waiver of the right to assess late fees on future past-due balances.
9. CONDITIONAL DISCOUNTS & PERFERENTIAL PRICING
From time to time, the Service Provider may offer a customer a discounted, preferred, courtesy, relationship-based, bundled, promotional, or otherwise reduced rate below the Service Provider's standard price for the services provided ("Discounted Rate").
All Discounted Rates are conditioned upon timely payment, whether or not a formal invoice is issued.
If payment of a Discounted Rate remains outstanding for seven (7) calendar days after the original due date, the customer will no longer be entitled to the Discounted Rate. The Service Provider may revoke the discount and adjust the outstanding balance to the standard price that would ordinarily have been charged for the services provided, less any payments already received.
For services where no formal invoice was issued, the standard price may be established by the Service Provider's then-current pricing, customary rate for substantially similar services, written quote or estimate, or other documentation showing the ordinary charge for the services performed.
This provision applies to, without limitation, discounts or reduced pricing provided because of:
- Multiple customers, roommates, family members, or referrals;
- Multiple services or bundled services;
- An existing or ongoing customer relationship;
- Courtesy or preferred-customer pricing;
- Promotional pricing;
- Waived or reduced charges; or
- Any other individually negotiated reduction from the Service Provider's standard pricing.
For example, if the standard charge for a service would be $500 but the customer is offered a discounted rate of $300, failure to pay the $300 balance within seven (7) calendar days after its due date may result in withdrawal of the $200 discount and adjustment of the amount due to the $500 standard charge.
Any applicable late fees may also be assessed separately in accordance with these Terms.
10. GOOD-FAITH BILLING DISPUTES
Late fees and revocation of discounts or promotional credits will not be applied to an amount that is subject to a timely, good-faith billing dispute while the Service Provider is actively reviewing the disputed amount.
Any portion of the balance that is not disputed remains due according to its original payment schedule.
11. LOSS OF DISCOUNTS, PROMOTIONAL CREDITS & PRICE ADJUSTMENTS
If an outstanding balance remains unpaid for seven calendar days after its original due date, any discretionary discount, promotional credit, courtesy credit, waived charge, or other price reduction applied to the applicable invoice or service may be revoked.
Upon revocation, the customer may become responsible for the full standard amount originally charged or quoted for the applicable service before such discount, credit, waiver, or price reduction was applied, less any payments already received.
This provision does not permit the forfeiture of Purchased Funds held in a Membership or Credit Account and does not apply to any discount or credit that applicable law prohibits the Service Provider from revoking.
12. MEMBERSHIP & CREDIT ACCOUNTS
A2B may offer prepaid Membership or Credit Accounts that allow customers to purchase account credit for future eligible services.
Certain account levels may include complimentary promotional or bonus credit in addition to the amount actually paid by the customer.
The amount paid by the customer and any promotional credit are maintained as separate components of the account balance.
Purchased Funds
"Purchased Funds" means funds actually paid by the customer toward the Membership of Credit Account.
Bonus Credits
"Bonus Credits" means complimentary, promotional, or additional account credits provided by A2B above the amount paid by the customer.
Bonus Credits:
- Have no cash value;
- Cannot be redeemed for cash;
- Are not refundable;
- May only be used toward eligible A2B services; and
- Are forfeited upon voluntary cancellation and refund of the account.
ORDER IN WHICH ACCOUNT FUND ARE USED
Charges for eligible services are deducted from Purchased Funds first.
Bonus Credits are used only after all Purchased Funds have been exhausted.
For example, if a customer pays $10,000 and receives an additional $1,000 in Bonus Credits, the account begins with:
Purchased Funds: $10,000
Bonus Credits: $1,000
Total Available Credit: $11,000
The first $10,000 of eligible services will be deducted from Purchased Funds. Bonus Credits will then be applied to subsequent eligible services.
6. ACCOUNT CANCELLATION & REFUNDS
Customers may request closure of a Membership or Credit Account at any time.
Upon voluntary account closure, the customer is eligible for a refund of the remaining unused Purchased Funds, after reconciliation of the account.
Any remaining Bonus Credits are forfeited upon cancellation and are not included in the refund.
Before issuing a refund, A2B may deduct or account for:
- Completed services;
- Services already rendered but not yet posted to the account;
- Outstanding invoices or balances;
- Authorized fees or charges; and
- Other amounts properly owed by the customer under an applicable service agreement.
A2B will provide the customer with the resulting refundable Purchased Funds balance after account reconciliation.
Approved refunds will generally be processed within 7-10 business days following completion of the account reconciliation. Financial institutions may require additional time to post the refund.
13. SERVICE COMPLAINTS & REFUNDS
Cancellation of a Membership of Credit Account is separate from a request for a refund or adjustment relation to a particular service.
If you believe a service was improperly charged, incomplete, damaged, or otherwise did not meet the applicable service agreement, please contact A2B promptly.
A2B will review service-related concerns individually. Requesting closure of an account does not automatically result in a refund of charges for services already performed.
Any undisputed Purchased Funds remaining in the account may still be eligible for refund in accordance with these Terms.
14. ACCOUNT EXPIRATION
Membership and Credit Account balances do not expire, subject to applicable law.
Accounts and balances remain subject to applicable unclaimed-property, abandoned-property, payment-processing, and other legal requirements.
15. TRANSFERS
Memberships, Credit Accounts, Purchased Funds, and Bonus Credits are intended for use by the customer, household, family, or other authorized users associated with the account.
They may not be sold, resold, exchanged for cash, or transferred to another unrelated person or entity without prior approval from A2B.
16. ELIGIBLE SERVICES
Account credits may be used toward eligible services offered by A2B Moving & Storage and/or POINT A TO POINT B, as identified by A2B.
Availability of a particular service remains subject to scheduling, service area, vehicle and personnel availability, applicable service agreements, and any other requirements associated with that service.
Maintaining an account balance does not guarantee availability of a particular service, date, time, vehicle, or personnel.
17. CANCELLATIONS AND NO-SHOWS
Individual services purchased or paid for using a Membership or Credit Account remain subject to the cancellation, rescheduling, no-show, and refund policies applicable to that particular service.
Any properly assessed cancellation or no-show charge may be deducted from the customer's applicable account balance.
18. PAYMENT DISPUTES
A2B uses third-party payment processors, including Stripe, to process certain payments and, when authorized, securely maintain payments methods.
Your use of payment-processing services may also be subject to the payment processor's applicable terms and privacy policies.
A2B does not control processing times, bank authorization decisions, card-network rules, or delays caused by financial institutions or third-party payment processors.
19. SUSPENSION OR TERMINATION
A2B may suspend or terminate an account when reasonably necessary because of suspected fraud, misuse, chargebacks, unpaid balances, violation of these Terms or applicable service agreement, or unlawful activity.
Termination by A2B does not convert Bonus Credits into cash.
Except where otherwise permitted by law or required to resolve an outstanding obligation, remaining Purchased Funds will be handled in accordance with the refund provisions of these Terms.
20. CHANGES TO THESE TERMS
A2B may update these Terms from time to time.
Changes will apply prospectively unless otherwise permitted or required by law. Material changes affecting existing Membership or Credit Account balances will not retroactively reduce Purchased Funds or convert previously purchased funds into non-refundable promotional credit.
The version of these Terms posted at the time of a transaction or otherwise accepted by the customer will govern that transaction to the extent required by applicable law.
21. OTHER SERVICE AGREEMENTS
These Terms govern payment and account-related matters and may supplement other agreements governing specific A2B services.
Moving, storage, transportation, vehicle storage, assembly, delivery, concierge, or other services may be subject to additional service-specific agreements, policies, waivers, or terms.
If a service-specific agreement contains payment provisions that differ from these Terms, the more specific provisions applicable to that particular service will control to the extent of the conflict.
22. CONTACT & BILLING QUESTIONS
Questions regarding payments, refunds, account balances, Bonus Credits, or billing should be directed to:
A2B Moving & Storage LLC
817-975-6277
Please include the customer's name and applicable invoice, account, or transaction information so we can locate the transaction and respond efficiently.