Privacy Policy

Effective Date: August 11, 2026

A2B Moving & Storage, LLC (“A2B,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, communicating with us, or making payments.

1. Information We Collect

We may collect information necessary to provide and manage our services, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Pickup, delivery, storage, or service addresses

  • Service details and scheduling information

  • Information regarding items being moved, stored, received, delivered, assembled, or otherwise serviced

  • Communications between you and A2B

  • Transaction and payment-related information

  • Other information you voluntarily provide to us

2. Payment Information

Payments may be processed through third-party payment processors, including Stripe and other authorized payment platforms.

A2B does not generally receive or store your complete credit or debit card number when payment information is entered directly through a third-party payment processor. Payment information is handled according to the security and privacy practices of the applicable payment processor.

When authorized by the customer, a payment method may be saved with our payment processor for future charges, outstanding balances, additional services, fees, damages, or other amounts authorized under our applicable service agreements and payment terms.

3. How We Use Your Information

We may use information we collect to:

  • Provide, schedule, coordinate, and complete services

  • Communicate regarding appointments, deliveries, storage, payments, and account matters

  • Prepare estimates, invoices, receipts, and service records

  • Process payments and collect amounts owed

  • Maintain customer and transaction records

  • Provide customer support

  • Prevent fraud, misuse, or unauthorized transactions

  • Enforce our agreements, policies, and legal rights

  • Improve our services and business operations

  • Comply with applicable laws and legal obligations

4. Text Messages, Calls, and Email

By providing your phone number or email address, you authorize A2B to contact you regarding your requested or existing services, including scheduling, service updates, invoices, payment reminders, account notices, and customer support.

Message and data rates may apply to text messages depending on your mobile carrier and plan.

We will not use consent to receive text messages as a condition of purchasing services where prohibited by law.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with service providers that assist us with business operations, including payment processing, communications, scheduling, technology, accounting, insurance, storage, transportation, and related services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, prevent fraud, enforce agreements, collect unpaid amounts, or protect A2B, our customers, employees, contractors, or others.

6. Service Providers

Third-party providers may collect or process information on our behalf. Their handling of your information may also be governed by their own privacy policies and terms.

We encourage customers to review the privacy policies of any third-party payment or technology services they use in connection with A2B.

7. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information under our control.

However, no website, electronic communication, payment system, or method of electronic storage can be guaranteed to be completely secure.

8. Data Retention

We may retain customer, service, communication, transaction, and payment records for as long as reasonably necessary for business, accounting, tax, insurance, dispute-resolution, legal, and regulatory purposes.

9. Cookies and Website Information

Our website or website service providers may automatically collect certain technical information, such as browser type, device information, IP address, pages visited, and general website usage information.

Cookies and similar technologies may be used to operate the website, remember preferences, analyze website performance, and improve the customer experience.

10. Children's Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

When services are arranged for a minor, the parent, guardian, or other authorized adult should provide the necessary customer and payment information.

11. Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

Certain information may still be retained when reasonably necessary to complete transactions, maintain business records, resolve disputes, collect amounts owed, enforce agreements, or comply with legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will become effective when the revised policy is posted on our website unless otherwise stated.

Continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

13. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to A2B Moving & Storage, LLC through the contact information provided on our website.